Thryv
Thryv Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Thryv has 1.1 star rating based on 48 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pros, Great presentation, Source for a new customers.
Cons: Deceptive practices, Receiving bills after i cancelled account, Being taken advantage of and lied too.Recent recommendations regarding this business are as follows: "I'm a LMT, I currently use another system and pay no monthly fees.", "NEVER DO BUSINESS WITH DEXYP, THRYV, or whatever they change their name to next.", "Seems like a scam to me.", "Beware!", "Hire an account manager".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Thryv has 1.1 star rating based on 48 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pros, Great presentation, Source for a new customers.
Cons: Deceptive practices, Receiving bills after i cancelled account, Being taken advantage of and lied too.Recent recommendations regarding this business are as follows: "I'm a LMT, I currently use another system and pay no monthly fees.", "NEVER DO BUSINESS WITH DEXYP, THRYV, or whatever they change their name to next.", "Seems like a scam to me.", "Beware!", "Hire an account manager".
Most users ask Thryv for the refund as a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Just awful
It's so much money for so many different features that do not work. Schedule sending emails and texts go through every sentence you type up.
So, theres the pre-typed prompt through thryv, but, it sends that out and every word you edit goes to your clients.
I have only ever spoken with one representative that knows what's happening. Many other times, I'm told to tear down my website domain and go through them, and its not even a domain issue. It's a thryv software issue.
They have 0 support after hours. They tell you to call back in the morning.
As a business owner, I'm booked during those hours. I was guaranteed support after hours, help with google, and complete negligence on their part.
Also, if you are going to invest. Tell them your budget is $50.
They start monthly fees at $88 a month. Don't pay anything higher than needed for your business.
User's recommendation: I'm a LMT, I currently use another system and pay no monthly fees.
Out of business
Preferred solution: My payment canceled. I am out of business.
Cancelled My Appointment w/out warning & refused to assist
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Memphis, TennesseeDon't even know what this company is - but they sent me to collections
User's recommendation: Seems like a scam to me.
PARASITES!!!
Poor performance and impossible to cancel.
User's recommendation: NEVER DO BUSINESS WITH DEXYP, THRYV, or whatever they change their name to next.
Being billed for cancelled account customer service is nonexistent
Account was closed in December 2022, out of the blue we started receiving invoices again, called and spoke to a CSR and she stated she could not find any account, with the account number on the invoice and it was probably a billing error since THRYV took over for the Real Yellow Pages. Received another invoice the very next month, emailed clientcareemail@***.com and received a response from loriemie.gelilang@***.com not answering or addressing any questions I had asked but stating, "Our records show your new bill has not generated yet and they would wait for it to generate so she can view the balance.
That was March 15, 2023, no response to any other emails sent but yet they will sure send an invoice in the mail. I have now emailed thryvreplies@***.com, loremie.gelilang@***.com, dmcanotices@***.com and privacy@***.com.au as these are all the emails I can find to stop the madness and fraudulent billing. What was amazing is the first few bills had our old address since we had moved after cancelling the account. They will not contact us back or stop the billing us for this closed account but they found our new address and have now sent the invoices to the mailing address, that they got from my original email.
It is such a shame that this company, Thryv, has taken over the real yellow pages from back in the day, a trusted source of printed phone books with contact information for businesses and home and ruined it! Oh and Rebecca B, I look forward to your response asking me to do what I have already done.
User's recommendation: Hire an account manager
SCAM company. No contract. Just receive bills from left field. Now getting Collection calls on a bill our company NEVER authorized. Beware!
User's recommendation: Beware!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplete Scam
- Waste of time and money
- Very unprofessional
- Scam
Preferred solution: Full refund
User's recommendation: Stay away from them
Horrible customer service and changed terms of contract
User's recommendation: Save yourself the money and aggravation and DO NOT USE THRYV
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExtended search.
Preferred solution: Full refund
User's recommendation: Stay away
Horrible marketing proposal and charge
User's recommendation: Do not be vague and try to explain a plausible return on you investment
THRYV HAS BEEN RIPPING THE PUBLIC OFF FOR YEARS NOW.Numbers (CTN) THAT GO NOWHERE or say the number has been disconnected etc.very dishonest company with HUNDREDS AND HUNDREDS OF COMPLAINTS onBBB
- Total ripoff
User's recommendation: READ THE HUNDREDS OF COMPLAINTS ON BBB and thjere are hundreds more that BBB doesnt even post.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Glendale, CaliforniaIllegal scam renewals.
Preferred solution: Cancellation of ad renewal that they fraudulently created.
User's recommendation: Run and don't walk away!
Horrible company - crooks
- Everything do not use
- Deceptive practices
- Company needs to make things right
Preferred solution: Full refund
User's recommendation: Run the other way
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Savannah, GeorgiaDo not do business with this company
Preferred solution: nothing - we want nothing, we want less than nothing. please do not contact me or our company
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We need to get you some assistance asap. We want to ensure that our clients see the benefit of our solutions and understand what is going on with their account.
If you could please email me at thryvreplies@thryv.com, I will get escalate this to someone that can assist you. Rebecca B.