Anonymous
map-marker Colorado Springs, Colorado

Just awful

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Thryv - Just awful

It's so much money for so many different features that do not work. Schedule sending emails and texts go through every sentence you type up.

So, theres the pre-typed prompt through thryv, but, it sends that out and every word you edit goes to your clients.

I have only ever spoken with one representative that knows what's happening. Many other times, I'm told to tear down my website domain and go through them, and its not even a domain issue. It's a thryv software issue.

They have 0 support after hours. They tell you to call back in the morning.

As a business owner, I'm booked during those hours. I was guaranteed support after hours, help with google, and complete negligence on their part.

Also, if you are going to invest. Tell them your budget is $50.

They start monthly fees at $88 a month. Don't pay anything higher than needed for your business.

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User's recommendation: I'm a LMT, I currently use another system and pay no monthly fees.

Scott M Zdt

Out of business

Canceling my service, I am out of business And Dex out of business department said I can't, so I'm trying to get it resolved
View full review
Loss:
$70

Preferred solution: My payment canceled. I am out of business.

Anonymous
map-marker Hammond, Indiana

Cancelled My Appointment w/out warning & refused to assist

I shceduled an appointment to meet with Thryv. I minute before the appointment, it was scheduled stating "no conflict". I have been waiting all week for this appointment and was prepared. I could not find the link for the zoom call and I never heard from anyone. It was simply cancelled one week before. I later checked the BBB and learned that this company has had so many complaints the BBB could only show 50% of their received complaints. It looks like I may have dodged a bullet anyway. Currently looking to alternative companies.
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Lenoard Orj

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Verified Reviewer
| map-marker Memphis, Tennessee

Don't even know what this company is - but they sent me to collections

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I received a letter from Rauch Milliken International - a collections agency saying I owed this company $386.59. I have never used this business or their products. I own a small business which supports LGBTQ causes, Haiti, Nepal and local artists. I make no profit and I certainly don't have the funds for something stupid like this.
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User's recommendation: Seems like a scam to me.

Anonymous
map-marker Charlotte, North Carolina

PARASITES!!!

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Do NOT, I repeat Do NOT do "business " with Thryv, once they have your bank info, you cannot get rid of these parasites. I have written them, called several times Absolutely nothing gained from using Thryv and you will be billed every month for nothing. I have been trying for over a year to get rid of them and have had Thryv email me of a final payment due and 3 months later they are still stealing funds from me ,BEWARE !!!
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Anonymous
map-marker Starkville, Mississippi

Poor performance and impossible to cancel.

I called to cancel on July 28, 2023 and was told my account would be cancelled. I even sent three emails to cancel, the first in response to their email that they had, on their own, upgraded my account and the cost would go up. I had to contact my credit card company and cancel my card to stop their billing. NEVER DO BUSINESS WITH THRYV!!!
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User's recommendation: NEVER DO BUSINESS WITH DEXYP, THRYV, or whatever they change their name to next.

Anonymous
map-marker Asheboro, North Carolina

Being billed for cancelled account customer service is nonexistent

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Thryv - Being billed for cancelled account customer service is nonexistent

Account was closed in December 2022, out of the blue we started receiving invoices again, called and spoke to a CSR and she stated she could not find any account, with the account number on the invoice and it was probably a billing error since THRYV took over for the Real Yellow Pages. Received another invoice the very next month, emailed clientcareemail@***.com and received a response from loriemie.gelilang@***.com not answering or addressing any questions I had asked but stating, "Our records show your new bill has not generated yet and they would wait for it to generate so she can view the balance.

That was March 15, 2023, no response to any other emails sent but yet they will sure send an invoice in the mail. I have now emailed thryvreplies@***.com, loremie.gelilang@***.com, dmcanotices@***.com and privacy@***.com.au as these are all the emails I can find to stop the madness and fraudulent billing. What was amazing is the first few bills had our old address since we had moved after cancelling the account. They will not contact us back or stop the billing us for this closed account but they found our new address and have now sent the invoices to the mailing address, that they got from my original email.

It is such a shame that this company, Thryv, has taken over the real yellow pages from back in the day, a trusted source of printed phone books with contact information for businesses and home and ruined it! Oh and Rebecca B, I look forward to your response asking me to do what I have already done.

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User's recommendation: Hire an account manager

Anonymous
map-marker Marshfield, Missouri

SCAM company. No contract. Just receive bills from left field. Now getting Collection calls on a bill our company NEVER authorized. Beware!

SCAM company. No contract. Just receive bills from left field. Now getting Collection calls on a bill our company NEVER authorized.
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User's recommendation: Beware!

Company responded
Reliant R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complete Scam

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18,000-dollar loss in 6 months. Claimed they would reimburse us for at least one month, but never did. Sent false or fake numbers for leads. Promised 20 leads a month, we would get 5-6 in the first two days, then nothing. All leads were dead or unreachable. Messed up our website, shut off our emails. Nightmare.
View full review
Loss:
$18
Cons:
  • Waste of time and money
  • Very unprofessional
  • Scam

Preferred solution: Full refund

User's recommendation: Stay away from them

1 comment
Rebecca B
Thryv Response

We need to get you some assistance asap. We want to ensure that our clients see the benefit of our solutions and understand what is going on with their account.

If you could please email me at thryvreplies@thryv.com, I will get escalate this to someone that can assist you. Rebecca B.

Company responded
Anonymous
map-marker Maryville, Tennessee

Horrible customer service and changed terms of contract

With all of the very negative reviews that I am seeing It amazes me that they don't work harder to make their customers happy. We have not seen ANY benefit from using Thryv and now they are going up in price even though we have a contract. I do believe that is against the law to change a contract and the expect the other party to hold up their end of it. Customer service is a joke and clearly making customers happy is not important to them. If you are even thinking about using Thryv- PLEASE do NOT. They promise the moon and then don't deliver. Biggest waste of money EVER.
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User's recommendation: Save yourself the money and aggravation and DO NOT USE THRYV

1 comment
Rebecca B
Thryv Response

It's unfortunate that we have not provided you a great customer experience. I would like to work with you to see if I can help with this. If you could please send me your contact information to thryvreplies@thryv.com, I will get in touch with you immediately.

Company responded
Edwin M Pae

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Extended search.

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Thryv - Extended search.
I keep seeing extended search on my bill for $80 a month. Every time I ask what it is no one can tell me! Then, there it is again on the next billing cycle. I believe that no one can tell what it is, because it is nothing more that an extra charge! On top of that the only time anyone from thrive wants to talk to me is when they are trying to sell me $1200 dollars a month of worthless crap!
View full review
Loss:
$2772

Preferred solution: Full refund

User's recommendation: Stay away

1 comment
Rebecca B
Thryv Response

It's unfortunate you are having this issue. If you will email me your contact information to thryvreplies@thryv.com I will get you in touch with someone that can assist you.

We want to make sure we find a mutual resolution to this issue for you. Rebecca B.

Company responded
Raeghan Isx
map-marker Fresno, California

Horrible marketing proposal and charge

terrible customer service rip off charged over $2000 for marketing before final unimpressive proposal. Have refused to credit current user a refund/ vague overview of program / tried to talk person back into proposal claiming Ai marketing with 90 leads in a 1` year period for $1500.00 per month. We had 3-4 conversations over 2 weeks and was still not sure what was going to be done. The final proposal was so week that I was forced to cancel and was assured I would be reimbursed! That was 2 months ago.
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User's recommendation: Do not be vague and try to explain a plausible return on you investment

1 comment
Rebecca B
Thryv Response

It's unfortunate you are feeling unaware of what is going on with your account. We need to get someone on this very quickly for you.

If you would please email me at thryvreplies@thryv.com, I will escalate this to get you assistance asap.

We appreciate you and we want to make sure you are satisfied. Rebecca B.

Company responded
Anonymous

THRYV HAS BEEN RIPPING THE PUBLIC OFF FOR YEARS NOW.Numbers (CTN) THAT GO NOWHERE or say the number has been disconnected etc.very dishonest company with HUNDREDS AND HUNDREDS OF COMPLAINTS onBBB

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thryv has established tracking numbers for us that do not work and our customers and potential customers cannot locate us properly. Extremely disappointed with their scamming ways and have now spoken to others who have been RIPPED off by their tactics and dishonest business practice. R N Palmer roofing Miami,FL.
View full review
Cons:
  • Total ripoff

User's recommendation: READ THE HUNDREDS OF COMPLAINTS ON BBB and thjere are hundreds more that BBB doesnt even post.

1 comment
Rebecca B
Thryv Response

As always, we appreciate the opportunity to respond to our client’s concerns. In talking with our Client Care team, we understand you have been in frequent conversation with them to resolve your issues.

Thank you. Rebecca B.

Company responded
Dale E Cdy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Glendale, California

Illegal scam renewals.

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We paid for a full year so as not to have to deal with the monthly payments. Now they are saying that we did a digital signature to renew for an additional 14 months. That is a total lie.
View full review
Loss:
$710

Preferred solution: Cancellation of ad renewal that they fraudulently created.

User's recommendation: Run and don't walk away!

2 comments
Rebecca B
Thryv Response

Dale, it's unfortunate you are having this issue. I'm happy to assist in helping come to a mutual resolution.

Would you please email me at thryvreplies@thryv.com so I can help? Rebecca B.

Guest

Therecrooks

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Derek B Heu
map-marker New York, New York

Horrible company - crooks

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The sales woman lied to me about coverage and the cancelation policy. Tried to cancel and was hung up on. Price was quoted 85 for add ended up being 1600+. This company never even distributed the books in the region. Everything about this company is crooked. If they call, just hang up the phone and run the other way.
View full review
Loss:
$1621
Cons:
  • Everything do not use
  • Deceptive practices
  • Company needs to make things right

Preferred solution: Full refund

User's recommendation: Run the other way

1 comment
Rebecca B

Derek, it's unfortunate you have had this experience. I would welcome the opportunity to speak with you and assist in working to come to a resolution that would be beneficial.

If you would please email me at thryvreplies@thryv.com with your contact information, I will get in touch with you asap.

Rebecca B. .

Jeffrey G Qsz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Savannah, Georgia

Do not do business with this company

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Rabbit hole, do not do business with this company. Spend your marketing dollars with their competitors. We tried for months to get our current, then tried for another 3+ months to cancel. Every month we would get another bill follow by a 20 min call to cancel. The operators that answer are just a call center. AVOID this company
View full review
Loss:
$3200

Preferred solution: nothing - we want nothing, we want less than nothing. please do not contact me or our company

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